![]() ![]() Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.What Are Our Desired Skills and Capabilities? Professional certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate are a plus. High school diploma or equivalent associate degree in IT or related field preferred.Īt least 1 year of experience in a similar technical support role.īasic Knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic networking principles.Įxcellent problem-solving and communication skills.Ībility to multitask and prioritize effectively in a fast-paced environment.Ĭustomer-focused attitude with a passion for delivering high-quality support. Prioritize and escalate support incidents and requests based on business impact and documented guidelinesĬommunicate technical information to both technical and nontechnical personnel Keep up to date with new technologies and industry trends to enhance your knowledge and skills. Identify and recommend process improvements to enhance the efficiency and effectiveness of the support function. Maintain accurate records of all support requests and resolutions in our ticketing system. Provide end-user training on hardware and software as needed.Įscalate complex issues to Tier 2 support as necessary. Provide Tier 1 technical support to employees via phone, chat, email, or in person.ĭiagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.Īssist with the setup and deployment of new hardware and software. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment. Assists in determining suitable software to meet user requirements. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Performs the installation, repair and preventative maintenance of edge of network devices (e.g. ![]()
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